Office Policies

Walnut Creek, CA

Welcome to Creekside Kids Dentistry! We are dedicated to providing top-notch dental care for your child in a warm and inviting atmosphere. Kindly review our office policies:

  • Appointments:

    • Please arrive 15 minutes before your scheduled appointment at Creekside Kids Dentistry to complete any necessary paperwork.
    • Notify us at least 24 hours in advance if you need to reschedule or cancel your appointment.

  • Late Cancellation/Rescheduling Fee:

    • At Creekside Kids Dentistry, if patients cancel or reschedule with less than 24 hours' notice, a $50 late fee may apply.

  • Insurance:

    • Creekside Kids Dentistry accepts various dental insurance plans. Contact our office to verify if we are in-network with your insurance provider.
    • Bring your insurance card and any necessary forms during your visit.

  • Payment:

    • Co-payments and any outstanding balances are due at the time of service at Creekside Kids Dentistry.
    • We accept credit cards and offer financing options. Inquire at the front desk for details.

  • Emergency Care:

    • For dental emergencies during office hours, call Creekside Kids Dentistry immediately for assistance.
    • After-hours emergencies should be directed to the nearest emergency dental service or hospital.

  • Minors and Accompanying Adults:

    • A parent or legal guardian must accompany minors to appointments at Creekside Kids Dentistry.
    • Parents or legal guardians may accompany minors during treatment.

  • Privacy and Confidentiality:

    • Your privacy is of utmost importance at Creekside Kids Dentistry. We adhere to strict confidentiality policies in accordance with HIPAA regulations.

    • Personal information shared during appointments is kept confidential.

  • Technology Usage:

    • Please silence your electronic devices in the waiting area and treatment rooms at Creekside Kids Dentistry.

    • Photography or recording of any kind is prohibited without prior consent from our staff.

  • Hygiene and Safety:

    • Follow all recommended oral hygiene practices provided by our dental team at Creekside Kids Dentistry.

    • Inform our staff of any health conditions or changes in medication before treatment.

  • Late Arrival Policy:

    •  Patients at Creekside Kids Dentistry who are more than 10 minutes late may need to be rescheduled to ensure the efficiency of our appointments.

  • Feedback and Concerns:

    • We value your feedback at Creekside Kids Dentistry. If you have concerns or suggestions, please communicate them with our team.

    • Patient satisfaction is our priority, and we are committed to addressing any issues promptly.

  • Community Guidelines:

    •  Respectful behavior is expected from all patients, parents, and visitors at Creekside Kids Dentistry.

    • Any disruptive or disrespectful conduct may result in dismissal from the practice.

Thank you for choosing Creekside Kids Dentistry. We look forward to providing excellent dental care for your child. If you have any questions, feel free to contact our office.


Schedule Your Child's Appointment Today!

At Creekside Kid's Dentistry, we make it easy for you to schedule your child's appointment using our online scheduling system. We can't wait to see you!